Vox Operis Ltd
Terms of Business
Version 3.0
Last Updated: 13 August 2026
People aren’t documents. Vox Operis makes hiring start with the person.
Vox Operis Ltd
Saunders & Co. Chartered Accountants
29 Harcourt Street
London
England
W1H 4HS
Company Number: 16698553
Website: www.vox-operis.com
1. About these Terms
These Terms of Service (“Terms”) govern access to and use of the Vox Operis platform and services.
In these Terms:
“VO”, “Vox Operis”, “we”, “us” or “our” means Vox Operis Ltd.
“Platform” means vox-operis.com and any associated applications, dashboards, candidate experiences, recruiter interfaces, APIs, integrations, tools, media features, data products and other services operated by Vox Operis.
“Candidate” means an individual using the Platform in connection with their professional identity, employment, application or career.
“Customer” means an employer, recruiter, hiring organisation, agency or other business using VO for recruitment or talent-related purposes.
“User” means any Candidate, Customer or other person accessing the Platform.
“Customer Data” means information supplied to VO by or on behalf of a Customer.
“Candidate Content” means information and content supplied by a Candidate, including video, audio, answers, CV information, documents, work samples and supporting evidence.
By accessing or using the Platform, you agree to these Terms.
If you use VO on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Platform.
2. What Vox Operis Does
Vox Operis is a human-first hiring technology platform.
The Platform is designed to help employers and recruiters understand candidates beyond the information contained in a conventional CV or application.
Depending on the service being used, VO may provide:
candidate introduction experiences;
video and audio responses;
structured role-specific questions;
candidate profiles;
CV and application information;
evidence and supporting materials;
transcription;
structured summaries;
skills and competency mapping;
evidence-based insights;
role alignment indicators;
recruiter and employer dashboards;
candidate comparison tools;
AI-assisted analysis;
recruitment workflow tools;
communication tools;
consent and sharing controls;
compliance or verification functionality;
integrations with third-party hiring systems; and
other recruitment and professional identity features.
Features may change as the Platform develops.
3. VO Is a Decision-Support Platform
VO helps people make better-informed hiring decisions.
VO does not employ Candidates, act as the hiring manager or make the final employment decision on behalf of a Customer.
Unless we expressly agree otherwise in writing, Vox Operis is not:
an employment agency;
a recruitment consultancy;
a staffing business;
an employer of record;
a regulated professional adviser; or
a guarantor of employment or recruitment outcomes.
Any scores, summaries, classifications, indicators, rankings, recommendations, signals or other outputs provided by the Platform are decision-support tools.
They are not statements of fact about a Candidate and must not be treated as a substitute for appropriate human judgement.
Customers remain responsible for:
their hiring criteria;
recruitment decisions;
interviews;
reasonable adjustments;
verification of Candidate information;
right-to-work checks;
background checks where applicable;
compliance with employment and equality law; and
ensuring appropriate human involvement in decisions.
VO does not guarantee that any Candidate is suitable for a particular role or that any hiring decision will produce a particular outcome.
4. Artificial Intelligence and Automated Analysis
The Platform may use artificial intelligence, machine learning, natural language processing and other automated techniques.
These technologies may be used to assist with functions including:
transcription;
summarisation;
structuring Candidate responses;
identifying evidence;
mapping information against stated role requirements;
highlighting relevant experience or competencies;
organising Candidate information;
generating recruitment insights; and
supporting comparisons between Candidates.
AI-generated or algorithmically generated outputs may be incomplete, inaccurate or require interpretation.
Customers must exercise appropriate human judgement when using those outputs.
Unless expressly stated otherwise for a specific service, VO does not intend Platform-generated analysis to constitute the sole basis for a decision that has a legal or similarly significant effect on a Candidate.
Customers must not configure or use the Platform in a manner that unlawfully removes meaningful human involvement from employment decisions.
Customers are responsible for ensuring their use of VO complies with applicable employment, discrimination, data protection and automated decision-making law.
5. Eligibility
You may create a personal VO account if you are:
at least 16 years old in the United Kingdom; or
at least the applicable age of digital consent in your jurisdiction.
You must have legal capacity to enter into these Terms.
Where an account is created or operated on behalf of another person or organisation, the account holder confirms that they have the necessary authority and permissions.
6. Candidate Accounts and Responsibilities
Candidates must provide information that is accurate to the best of their knowledge.
Candidates must not knowingly:
impersonate another person;
fabricate employment history, qualifications or experience;
submit false evidence;
manipulate identity or verification processes;
upload material they do not have the right to use; or
attempt to mislead a Customer through the Platform.
Candidates remain responsible for the information they provide.
VO may allow Candidates to edit, replace, hide, withdraw or delete information, subject to Platform functionality, legal obligations and legitimate retention requirements.
7. Customer Responsibilities
Customers may use VO only for legitimate professional, recruitment, workforce or talent-related purposes.
Customers must:
use Candidate information lawfully;
ensure access is limited to authorised personnel;
protect account credentials;
maintain appropriate recruitment processes;
make employment decisions fairly and lawfully;
comply with applicable equality and anti-discrimination requirements;
honour Candidate privacy and consent settings;
provide appropriate Candidate notices where required;
ensure appropriate human review of Platform outputs; and
comply with applicable data protection law.
Customers must not use the Platform or Candidate information to unlawfully discriminate against any person.
A Customer may not rely solely on a VO score, signal, ranking, summary or recommendation where doing so would be unlawful or inappropriate.
8. Accounts and Security
Users are responsible for maintaining the confidentiality of their login details.
You must notify VO promptly if you believe:
your account has been compromised;
an unauthorised person has accessed the Platform;
Candidate Data has been accessed improperly; or
there has been a security incident affecting your use of VO.
You are responsible for activity undertaken through your account unless caused by VO’s breach of its legal obligations.
VO may apply authentication, monitoring, rate limits or security controls where reasonably necessary to protect the Platform.
9. Candidate Content
Candidates retain ownership of Candidate Content they provide to VO.
By submitting Candidate Content to the Platform, the Candidate grants VO a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transcribe, format, display and make that content available where reasonably necessary to:
operate the Platform;
provide the requested service;
create the Candidate’s VO profile;
provide authorised access to Customers;
generate Platform functionality and insights;
maintain safety and security;
comply with legal requirements; and
provide technical support.
This licence does not transfer ownership of Candidate Content to Vox Operis.
Candidate Content will not be made available to Customers outside the permissions, sharing arrangements or recruitment context applicable to the relevant service, except where required by law.
10. Customer Data
Customers retain their rights in Customer Data supplied to VO.
The Customer grants VO the rights reasonably necessary to host, process, analyse and use Customer Data for:
providing the contracted services;
maintaining and securing the Platform;
providing support;
producing agreed analytics;
complying with legal obligations; and
improving service performance in accordance with applicable privacy and contractual obligations.
Neither party acquires ownership of the other party’s underlying data solely through use of the Platform.
11. Vox Operis Intellectual Property
The Platform and all intellectual property created by or for Vox Operis remain the property of Vox Operis Ltd or its licensors.
This includes, where applicable:
software;
source code;
object code;
product architecture;
interface design;
interaction design;
workflows;
candidate experiences;
recruiter experiences;
question structures;
question methodologies;
evaluation methodologies;
scoring systems;
weighting systems;
evidence frameworks;
taxonomies;
profile structures;
candidate presentation formats;
recruiter insight systems;
behavioural or skills mapping systems;
algorithms;
prompts and prompt architectures;
AI orchestration;
analytical systems;
databases;
database structures;
data schemas;
proprietary datasets;
APIs;
documentation;
reports;
visual design;
branding;
trade marks;
copy and original written materials; and
confidential know-how.
Except for the limited right to use the Platform under these Terms, no intellectual property rights are transferred to a User.
12. Protection Against Copying, Reverse Engineering and Competitive Use
Users may not use access to Vox Operis to reproduce, imitate or reverse engineer the Platform or any material part of it.
Without VO’s prior written permission, you must not:
reverse engineer the Platform;
decompile or disassemble software;
attempt to discover source code;
systematically map Platform behaviour;
reproduce Platform workflows;
copy proprietary question structures or methodologies;
reproduce proprietary profile structures;
replicate scoring or weighting methodologies;
replicate candidate or recruiter experiences;
extract prompts or prompt structures;
infer proprietary algorithms from outputs;
perform model extraction;
systematically query the Platform to recreate its behaviour;
benchmark the Platform for the purpose of developing a competing product;
use VO materials to train, fine-tune or develop a competing AI system;
scrape or harvest Platform information;
create a derivative or substantially similar service using protected elements of VO;
provide access to the Platform to a competitor for competitive intelligence purposes; or
circumvent technical measures intended to protect the Platform.
Nothing in this clause prevents lawful independent development or any act which cannot legally be restricted.
13. Database Rights
Where a database or compilation operated by VO qualifies for copyright, database right or other legal protection, VO reserves those rights to the fullest extent permitted by law.
Unless expressly permitted, Users must not:
extract or re-utilise a substantial part of a protected database;
repeatedly or systematically extract smaller parts in a manner that conflicts with normal exploitation of the database;
scrape Candidate or Customer information;
construct competing datasets from Platform information;
reproduce proprietary data structures; or
use automated tools to harvest Platform information.
Access to any VO API is subject to separate authorisation and may be governed by additional API terms.
14. Confidential Information
Information made available through VO which is confidential by its nature or which a reasonable person would understand to be confidential must not be disclosed or misused.
This may include:
non-public product functionality;
unreleased features;
pricing information not publicly disclosed;
technical documentation;
Platform methodologies;
proprietary business information;
Customer Data;
Candidate information; and
security information.
This obligation does not apply to information which:
is already lawfully public;
was lawfully known to the receiving party;
is independently developed without access to confidential information; or
must be disclosed by law.
15. Acceptable Use
You must not use the Platform to:
break the law;
harass, threaten or abuse others;
unlawfully discriminate;
impersonate another person;
commit fraud;
distribute malware;
compromise Platform security;
gain unauthorised access;
interfere with Platform operation;
submit unlawful or defamatory content;
infringe intellectual property rights;
access information without authority;
spam Candidates or Customers;
scrape or harvest information;
use bots or automated agents other than through an authorised interface;
manipulate Platform analytics or evaluation systems; or
use Platform information in a manner inconsistent with its intended recruitment purpose.
VO may investigate suspected misuse.
16. Third-Party Services and Integrations
The Platform may integrate with or rely upon third-party services.
These may include:
payment providers;
cloud hosting services;
communications providers;
applicant tracking systems;
identity or verification services;
artificial intelligence services; and
analytics or infrastructure providers.
Third-party services may be governed by their own terms and privacy policies.
VO is not responsible for a third-party service outside VO’s reasonable control.
Where appropriate, VO will select and manage suppliers in accordance with applicable contractual and data protection obligations.
17. Fees, Subscriptions and Commercial Orders
Certain services are paid services.
Pricing may be agreed through:
the Platform;
an order form;
a proposal;
a commercial agreement; or
another written agreement between VO and the Customer.
Unless stated otherwise, prices exclude VAT.
Customers must pay valid invoices in accordance with the payment terms shown on the invoice, order form or commercial agreement.
Where a subscription automatically renews, the applicable renewal terms will be disclosed when the Customer purchases the service.
VO may change pricing for future subscription periods by providing reasonable advance notice.
A Customer's continued use following renewal constitutes acceptance of the applicable renewal price.
Where an order form or separately signed commercial agreement conflicts with these Terms, the separately agreed commercial terms take precedence to the extent of the conflict.
18. Trials, Pilots and Promotional Access
VO may provide:
free trials;
proof-of-concept access;
pilot programmes;
demonstration accounts;
promotional credits; or
free recruitment campaigns.
Unless otherwise agreed in writing:
access is temporary;
features may be limited;
VO may change or end the trial or pilot;
unused promotional credits have no cash value; and
trial access does not guarantee continued availability of any feature.
Specific pilot success criteria or commercial conversion arrangements may be documented separately.
19. Consumer Rights
Where a User is legally acting as a consumer rather than in the course of business, nothing in these Terms removes any statutory consumer rights that cannot legally be excluded.
Where applicable, cancellation, refund and digital service rights will be provided in accordance with applicable consumer law.
Questions about payments may be sent to:
Approved refunds will ordinarily be returned to the original payment method.
This section does not apply to the extent that a Customer is purchasing VO wholly or mainly for business purposes and is not legally acting as a consumer.
20. Data Protection and Privacy
VO processes personal data in accordance with applicable data protection law, including the UK GDPR and Data Protection Act 2018.
Our Privacy Policy explains matters including:
information we collect;
purposes for processing;
lawful bases;
sharing;
retention;
international transfers;
security;
data subject rights; and
how to contact VO about privacy.
Our Cookie Policy explains our use of cookies and similar technologies.
Depending on the service and processing activity, VO may act as a controller, joint controller or processor.
Where required, Customer-specific data processing terms may apply.
Customers are responsible for identifying their own lawful basis and complying with their own transparency obligations where they control Candidate information or use VO within their recruitment process.
Privacy enquiries may be sent to:
21. Service Availability
VO aims to provide a secure and reliable service but does not guarantee uninterrupted or error-free access.
The Platform may be unavailable because of:
planned maintenance;
emergency maintenance;
software updates;
infrastructure incidents;
telecommunications failures;
cyber incidents;
third-party supplier failures; or
events beyond VO's reasonable control.
VO may modify, replace, add or remove Platform features as the product evolves.
Where reasonably practicable, VO will provide notice of significant planned changes affecting paid services.
22. Suspension and Termination
VO may suspend or restrict access where we reasonably believe that:
these Terms have been breached;
fees remain unpaid;
Platform security is threatened;
an account is being misused;
fraudulent activity is occurring;
Candidate information is being accessed improperly;
intellectual property is being infringed;
the Platform is being reverse engineered or scraped;
continued access creates material legal or regulatory risk; or
suspension is required by law.
Where appropriate, VO will provide notice and an opportunity to remedy the issue.
VO may terminate access immediately where the breach is serious, repeated, fraudulent, unlawful or creates material risk.
Customers may terminate services in accordance with the applicable subscription, order form or commercial agreement.
Candidates may stop using VO at any time.
Requests to delete a personal account may be made through Platform functionality where available or by contacting:
Termination does not affect rights or obligations which arose before termination.
Clauses which by their nature should survive termination continue to apply, including provisions relating to:
payment;
intellectual property;
confidentiality;
data protection;
liability; and
dispute resolution.
23. Warranties and Disclaimers
VO will provide the Platform with reasonable care and skill.
However, technology and AI-assisted systems are not error-free.
Except where the law requires otherwise, VO does not warrant that:
the Platform will always be uninterrupted;
every output will be accurate;
Candidate information will always be complete;
AI-generated analysis will always be correct;
any Candidate will be suitable for employment;
a Customer will fill a vacancy;
a Candidate will obtain an interview or employment; or
use of VO will produce a particular recruitment outcome.
Users should independently verify information where it is material to a decision.
24. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability which cannot legally be excluded or limited.
Subject to those exceptions, VO will not be liable for indirect or consequential loss, or for loss of:
profit;
revenue;
business opportunity;
anticipated savings;
goodwill;
reputation; or
business interruption,
to the extent permitted by law.
VO is not responsible for hiring decisions made by Customers or employment decisions made using information available through the Platform.
For business Customers, and subject to any separately agreed commercial terms, VO’s total aggregate liability arising out of or relating to the Platform in any 12-month period will not exceed the total fees paid or payable by that Customer to VO during the preceding 12 months.
Nothing in this section affects statutory rights which cannot legally be excluded.
25. Indemnity for Business Customers
A business Customer will indemnify VO against third-party claims, losses, costs and liabilities arising from:
the Customer’s unlawful use of the Platform;
unlawful recruitment practices undertaken by the Customer;
the Customer's breach of these Terms;
content or data supplied by the Customer which infringes third-party rights; or
the Customer's unauthorised disclosure or misuse of Candidate information,
except to the extent the claim was caused by VO.
This section applies only to Users acting in the course of business.
26. Force Majeure
Neither party will be liable for failure or delay caused by events outside its reasonable control.
These may include:
major internet failures;
cyber incidents;
infrastructure failures;
acts of government;
industrial disputes;
war;
terrorism;
natural disasters;
epidemics or pandemics; and
critical third-party supplier failures.
The affected party should take reasonable steps to reduce the impact of the event.
27. Changes to the Platform and These Terms
VO may update these Terms where reasonably necessary because of:
changes to the Platform;
new services or features;
legal requirements;
regulatory changes;
security requirements; or
changes to our business model.
The current version will be made available on the Platform and will show its effective date.
Where a change materially affects an existing paid Customer, VO will provide reasonable notice where practicable.
Continued use of the Platform after revised Terms become effective constitutes acceptance of those Terms where legally permitted.
28. Assignment
Users may not transfer their rights or obligations under these Terms without VO's written consent.
VO may transfer its rights or obligations as part of a:
corporate restructuring;
financing;
acquisition;
sale of the business;
transfer of assets; or
similar transaction,
provided that doing so does not unlawfully reduce Users' rights.
29. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force.
The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.
30. No Waiver
If VO does not immediately enforce a right under these Terms, that does not mean VO has waived that right.
31. Entire Agreement
For business Customers, these Terms together with any applicable order form, data processing agreement, commercial agreement or other expressly incorporated terms form the agreement between the Customer and VO in relation to the relevant service.
They replace previous discussions or representations concerning that service, except in cases of fraud or where the law provides otherwise.
32. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
For business Customers, the courts of England and Wales have exclusive jurisdiction over disputes arising from or connected with these Terms.
Nothing in this clause removes any mandatory jurisdictional rights available to a consumer.
33. Contact
Questions about these Terms may be sent to:
For support and payment enquiries:
Writing address:
Vox Operis Ltd
Saunders & Co. Chartered Accountants
29 Harcourt Street
London
England
W1H 4HS
Company Number: 16698553
Website: www.vox-operis.com
By accessing or continuing to use the Platform, you confirm that you have read and understood these Terms and agree to be bound by them where applicable.